General
Getting started with our helpdesk software
I created a ticket, when can I expect an answer?
Most, if not all tickets, are answered the same day we receive them. However, depending on our workload, we may not be able to get back to you immediately. But remember, we try to answer every request as fast as we can. During PARCC testing is a good example of a time it may take us longer than u...
I see a blue screen, what should I do?
A blue screen means that you should: try pressing the reset button on the workstation hold down the power button until the workstation turns off, then wait a minute and try turning it back on
I couldn't find my answer in the knowledge base, what should I do?
Did you try to search using different search terms? If yes, then you should create a new ticket.
What is my username and/or password for ... ?
Genesis has two separate systems, both of which we cannot control usernames, otherwise it would be much more uniform. Here is how the credentials work for each system:Genesis (Student Information System) : Username is first initial and last name (Example: John Smith would be jsmith). Your passwor...